Terms of service

Last Updated: 04 November 2025

Welcome to bite brownies (“we”, “us”, “our”). These Terms of Service explain the rules for using our website, placing orders, and engaging with our services. By accessing our website or purchasing from us, you agree to these Terms.

If you do not agree, please do not use our website or order our products.

1. About Our Products

  • All brownies are freshly baked and made to order.

  • Orders are processed within 1–3 business days depending on order volume.

  • Our products are perishable. Once an order is placed and confirmed, it cannot be cancelled.

  • We reserve the right to refuse or limit orders at our discretion (e.g., unavailable items or bulk orders without prior arrangement).

2. Pricing & Payment

  • All prices are listed in South African Rand (ZAR) and include applicable taxes unless otherwise noted.

  • Prices may change at any time without prior notice.

  • Payment must be completed at checkout to confirm your order.

  • Accepted payment methods are shown at checkout (e.g., card, EFT, or Shopify Payments).

3. Delivery & Collection

  • Delivery areas and fees are shown during checkout.

  • Delivery times are estimates; couriers may experience delays outside our control.

  • Risk passes to the customer once the package is delivered to the provided address or collected. Please provide accurate delivery information.

  • If a delivery attempt fails due to incorrect details or no one being available, additional fees may apply for re-delivery.

4. Perishable Goods

Due to the nature of our products, we do not accept returns or offer refunds once an order is placed or delivered.

Please see our Returns & Refunds Policy for more information on how we handle damaged or incorrect orders.

5. Quality Concerns

We want every order to bring joy! If your order arrives damaged or there’s an issue with your brownies, contact us within 24 hours so we can assist.

We may ask for a photo of the product or packaging to help resolve the issue. In some cases, we may offer a replacement or store credit.

6. Allergens & Ingredients

Our products may contain or be processed near gluten, dairy, eggs, nuts, soy, and other allergens. Customers are responsible for reviewing ingredient information before purchasing. We cannot be held liable for allergic reactions.

7. Using Our Website & Content

  • All content on our website—photos, product descriptions, branding, and text—is owned by bite brownies and protected by copyright.

  • You may not copy, reproduce, or use our content for commercial purposes without written permission.

8. Privacy

We respect your privacy. Personal information collected through our website is handled according to our Privacy Policy, which explains how we collect, use, and protect your information.

9. Limitation of Liability

While we do our best to ensure a smooth experience, bite brownies is not responsible for:

  • Courier delays or issues outside our control

  • Incorrect delivery details provided by the customer

  • Allergic reactions from undisclosed sensitivities

  • Indirect or consequential damages

10. Changes to These Terms

We may update these Terms occasionally. The “Last Updated” date at the top will reflect changes. By continuing to use our website or services, you agree to the updated Terms.

11. Contact Us

If you have questions or need support, contact us via:
Email: bite.info.orders@gmail.com
WhatsApp: 0766368293
Address: George, Western Cape, 6530, South Africa